Northern Ireland Public Services Ombudsman | NIPSO

0800 34 34 24

About Us
About Us
- Who we are, what we do
  
  Information about our organisation
- Annual Reports
  
  Financial statements, governance reports, performance reports.
- Corporate Information
  
  Strategic Plans, minutes of meetings, our Principles.
- Feedback
  
  Comments from people following our investigation into their complaints.
Make a complaint
Make a complaint
- Online complaints form
  
  Tell us about your unresolved complaint.
- How to make a complaint
  
  Advice on how to complain to a public body and what to do if you remain unhappy at the end of the process.
- How we deal with your complaint
  
  Information about our assessments and investigations
- Make a complaint about us
  
  How to make a complaint about NIPSO
For Service Providers
Information for Service Providers
- Information and Guidance
  
  Resources to help public bodies understand our role
- Complaints standards
  
  Information on our work to create Model Complaints Handling Procedures for public bodies
Our Investigations
Case Decisions
- Reports and case summaries
  
  Investigations into complaints from the public
- Own Initiative Investigations
  
  Investigations we've launched on our own initiative
Other Resources
Resources
- Patient Safety
  
  Resources on the theme of patient safety in Northern Ireland.
- Vulnerability
  
  Information to help users experiencing vulnerability
- Publications
  
  Ombudsman Principles, Case Digests, Bulletins and more

We are here to help.

Before you make a complaint to us you should normally have:

Complained directly to the organisation
Gone through its complaints process
Received a final response to your complaint

Check if you can complain

Latest News

May Quarterly Bulletin

01 May 2025

Catch up on our recent activities with our latest Quarterly Bulletin.

This May edition includes links to our new training resources which have been designed to help staff in public bodies investigate complaints. There's also links to our Case Digest on women's health and to two significant investigation reports.

Who we are and what we do

A quick explanation of our role, and information about our senior staff.

/about-us/who-we-are-what-we-do
Our investigations

Read our investigation reports to see how our work helps people and public bodies.

/our-investigations/reports-and-case-summaries
Concerned about the actions of a local councillor?

We investigate alleged breaches of the Code of Conduct for Councillors.

/nilgcs

How it works

1 Complain to the organisation

We can usually only help if you've already told the organisation you are unhappy.

Get help with your complaint

2 Work with the organisation

You should give the public body a chance to put things right.

3 Complain to us

If you've completed the complaints procedure and are still unhappy, get in touch.

Check if you can complain to us

4 We'll look at your complaint

We'll take an independent look at the issues.

What happens during an investigation

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